Terms & Conditions

1. Introduction and acceptance

These Terms & Conditions ("Terms") govern your use of akenna.sa, the Ghatta Almaskan applications, and services (the "Platform"), operated by Ghatta Almaskan (sole proprietorship, CR 7050250278, MoT licence 73109873). By creating an account or using the Platform you agree to these Terms; if you do not agree, do not use the Platform.

The trade name "Akenna" is pending trademark registration; until it completes, our legal name Ghatta Almaskan governs these Terms.

2. Definitions

3. Our role

The Platform is a licensed intermediary. We market and manage bookings of tourist accommodation units, connecting Guests with Hosts. Except where these Terms expressly say otherwise, the accommodation is provided by the Host, who is responsible for the unit, its condition, check-in, and identity registration of guests at the unit as required by law. We are licensed for Accommodation Unit Reservation and do not provide services outside that licence.

4. Accounts

1. 1.Provide accurate, up-to-date information.
2. 2.You are responsible for activity under your account and for keeping your login secure.
3. 3.You must be legally capable of entering into a contract.
4. 4.Verifying your account is optional and does not prevent booking; where chosen, it uses a Nafath-based electronic signature and we do not collect a copy of your identity document.

5. Bookings, prices, and fees

1. 5.Prices for each Unit are shown in Saudi Riyals and are the prices charged — what you see is what you pay.
2. 6.A Guest service fee of 5% of the Unit price is added and shown to you before you confirm.
3. 7.We deduct a commission of 10% of the Unit price from the Host's payout.
4. 8.On a confirmed booking we issue a Booking Document with the dates, duration, price, services included and not included, the cancellation and amendment policy and how to request it, the security-deposit arrangement, and our customer-service contact together with the Ministry of Tourism tourism hotline. This is your contract for the stay.
5. 9.We will not charge your card any amount that is not part of the amounts agreed in the Booking Document.

6. Payment

Payments are processed through a licensed gateway using the methods shown at checkout (including mada, Visa, Mastercard, and supported digital wallets). We do not store your full card details. You agree to pay the total shown at booking.

7. Security deposit

A Host may require a refundable Security Deposit against damage. Any Security Deposit is arranged and settled directly between Host and Guest; it does not pass through the Platform, we do not collect or hold it, and we are not a party to it. Where required, its amount and method of payment and return are shown before booking and stated in your Booking Document; it is paid to the Host before entry and returned by the Host at the end of the stay, less any agreed deductions for damage.

Disputes about a Security Deposit are between Host and Guest. We are not responsible for its payment, holding, deduction, or return, and disclaim liability for it to the extent permitted by law. We may, without obligation, provide reasonable assistance to resolve a dispute. This does not affect your statutory rights under the MoT regulations.

8. Cancellations, amendments, and service failure

The cancellation and amendment policy for your booking, the request mechanism, and response times are shown before booking and set out in your Booking Document.

Where the agreed service cannot be provided, you are entitled, at your choice, to a materially equivalent alternative at no extra cost, or a prompt refund of amounts paid without deduction of fees, per the MoT regulations. Specific protections apply to hospitality-unit bookings, including where an essential utility is interrupted for more than two hours, an official closure or eviction order applies, the unit must be evacuated for health or safety, or you hold a confirmed booking but cannot be enabled to check in.

9. Host obligations

1. 10.Hold a valid MoT permit for each listed Unit and keep it current.
2. 11.Ensure listings — including photographs — accurately reflect the Unit and services; non-matching listings may be removed.
3. 12.Honour confirmed bookings and provide the Unit as described.
4. 13.Perform guest identity registration at the Unit as required by law, and be responsible for the Unit's safety and condition.
5. 14.Do not solicit Guests to transact or communicate outside the Platform in a way that circumvents these Terms; doing so may result in suspension.

10. Guest obligations

1. 15.Use the Unit responsibly and follow the Host's house rules and the law.
2. 16.Pay all amounts due through the Platform as shown in your Booking Document.
3. 17.Do not misrepresent your identity or book on behalf of another without authority.
4. 18.You are responsible for damage you cause to the Unit, which may be recovered through the Security Deposit arranged with the Host.

11. Prohibited conduct

Do not use the Platform for any unlawful purpose, upload false or misleading content, infringe others' rights, attempt to circumvent security, or interfere with the Platform's operation.

12. Intellectual property

The Platform, its content, and trademarks are owned by us or our licensors and may not be copied, modified, or exploited without written permission. Content you upload remains yours; you grant us a licence to host and display it to operate the Platform.

13. Liability

We provide the Platform as an intermediary. To the extent permitted by law, we are not liable for the acts or omissions of Hosts or Guests, the condition of any Unit, or the Security Deposit. Nothing here limits liability that cannot be limited by law, or any statutory right under the MoT regulations or the PDPL.

14. Suspension and termination

We may suspend or close an account that breaches these Terms or the law, or where needed to protect users or comply with a regulator. You may close your account anytime; obligations for completed bookings survive closure.

15. Governing law and disputes

These Terms are governed by the laws of Saudi Arabia. Disputes are subject to the competent Saudi courts and, where applicable, the MoT dispute-resolution mechanisms.

16. Changes

We may update these Terms, publishing the new version with a new effective date and taking reasonable steps to notify you of material changes. Continued use after they take effect means acceptance.

17. Contact

Questions about these Terms: support@akenna.sa