Frequently asked questions

Yes. Your account supports both roles — switch from your profile.

Settings → Account → Delete. Requests complete within 30 days, subject to legal retention rules.

Open the booking from "My trips" → tap Cancel. Refund follows the listing's cancellation policy.

Through Ghatta Almaskan's messaging. For a confirmed booking, phone numbers and links can be exchanged from 48 hours before check-in until 24 hours after check-out; before and after that window the safety filter refuses them so both sides stay protected.

Listing is free. Ghatta Almaskan deducts a 15% service fee from each payout — founding hosts pay a promotional 10%. Guests pay a 5% service fee at checkout.

Payouts go to your verified bank account (Saudi IBAN). Earnings become available 48 hours after guest checkout and are transferred monthly.

mada, Visa, Mastercard, Apple Pay, and Samsung Pay — all in SAR.

Yes. Payments are processed by Moyasar on its own secure payment page — you enter your card there, and Ghatta Almaskan never sees or stores your card number.

Yes. Every listing on Ghatta Almaskan must hold a valid Ministry of Tourism permit, verified before it goes public.

Report it from your booking page or through Ghatta Almaskan support. Every report is reviewed by our team. If the stay could not be provided as agreed, the Ministry of Tourism regulations (Article 24) apply: what you paid is refunded and the host earns nothing for that stay. Serious or repeated cases lead to the host's suspension.